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      <title>Evaluating Service Quality and Customer Satisfaction in Passenger Trains: A SERVQUAL Analysis</title>
      <pubDate>Fri, 19 Jun 2026 15:28:44 +0000</pubDate>
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      <author>Kabela, Justine</author>
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      <dc:date>2025</dc:date>
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      <title>Causal relationships between service quality and user satisfaction. A systematic review of the literature</title>
      <pubDate>Fri, 19 Jun 2026 15:28:42 +0000</pubDate>
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      <author>Vergara Schmalbach, Juan Carlos</author>
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      <dc:date>2025</dc:date>
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      <title>Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector</title>
      <pubDate>Fri, 19 Jun 2026 15:28:41 +0000</pubDate>
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      <author>Severiche Sierra, Carlos Alberto</author>
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      <dc:date>2025</dc:date>
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      <title>Impact of knowledge management on small scale quality service delivery</title>
      <pubDate>Fri, 19 Jun 2026 15:28:41 +0000</pubDate>
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      <author>Olota, Oluwayomi Omotayo</author>
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      <dc:date>2025</dc:date>
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      <title>Impact of Operations Analysis on Productivity in Small Textile Manufacturing Businesses in Imbabura, Ecuador</title>
      <pubDate>Fri, 19 Jun 2026 15:28:39 +0000</pubDate>
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      <author>Yépez M, Rolando Ismael</author>
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      <dc:date>2024</dc:date>
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      <title>The exit survey as a tool for continuous improvement of universities</title>
      <pubDate>Fri, 19 Jun 2026 15:28:35 +0000</pubDate>
      <link>https://unidev.dev6.metabiblioteca.com.co/Record/oai:revistas.ufps.edu.co:article-3853</link>
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      <author>Ponce - Quintana, Alma</author>
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      <dc:date>2023</dc:date>
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      <title>Caracterización de los laboratorios clínicos del municipio de Ocaña</title>
      <pubDate>Fri, 19 Jun 2026 15:28:28 +0000</pubDate>
      <link>https://unidev.dev6.metabiblioteca.com.co/Record/oai:revistas.ufps.edu.co:article-2565</link>
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      <author>Coronel- Nuñez, Yeiny</author>
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      <dc:date>2019</dc:date>
      <dc:creator>Coronel- Nuñez, Yeiny</dc:creator>
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