Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector
The elements of the control process for strengthening quality management in petrochemical companies were identified. Work with a quantitative approach, explanatory type, is considered field with non-experimental, transactional design. The intentional sample was 16 managers from different petrochemic...
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Universidad Francisco de Paula Santander
2025
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| author | Severiche Sierra, Carlos Alberto Gutiérrez Echeverría, Rocío García Correa, Jorvich Morales Simancas, Geraldine Batista Ayola, Orleydis |
| author_browse | Batista Ayola, Orleydis García Correa, Jorvich Gutiérrez Echeverría, Rocío Morales Simancas, Geraldine Severiche Sierra, Carlos Alberto |
| author_facet | Severiche Sierra, Carlos Alberto Gutiérrez Echeverría, Rocío García Correa, Jorvich Morales Simancas, Geraldine Batista Ayola, Orleydis |
| author_sort | Severiche Sierra, Carlos Alberto |
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| description | The elements of the control process for strengthening quality management in petrochemical companies were identified. Work with a quantitative approach, explanatory type, is considered field with non-experimental, transactional design. The intentional sample was 16 managers from different petrochemical companies who were involved with the organizational processes of administrative areas. The observation technique through a survey was used, the applied questionnaire has items with multiple response options for five (5) alternatives, as follows: Always; Almost Always; Sometimes, Almost Never, and Never. The results reveal that the advantages of digital transformation are almost always taken advantage of because customer experience, efficiency, data are analyzed, and there is capture, conversion and loyalty, that the advantages of digital transformation are taken advantage of, which is why management is indifferent to its implementation. These findings are aligned with the recommendations of the literature on the importance of the constant application of quality tools and the integration of digital technologies. |
| first_indexed | 2026-06-19T15:28:41Z |
| format | Online |
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| last_indexed | 2026-06-19T15:28:41Z |
| publishDate | 2025 |
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| publishDateSort | 2025 |
| publisher | Universidad Francisco de Paula Santander |
| publisherStr | Universidad Francisco de Paula Santander |
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| spelling | oai:revistas.ufps.edu.co:article-46662025-01-23T14:16:43Z Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector Elementos del Proceso de Control para la Gestión de Calidad en Empresas del Sector Petroquímico Severiche Sierra, Carlos Alberto Gutiérrez Echeverría, Rocío García Correa, Jorvich Morales Simancas, Geraldine Batista Ayola, Orleydis Quality Management Petrochemical Industry Control Processes Administrative Systems Gestión de Calidad Industria petroquímica Procesos de control Sistemas administrativos The elements of the control process for strengthening quality management in petrochemical companies were identified. Work with a quantitative approach, explanatory type, is considered field with non-experimental, transactional design. The intentional sample was 16 managers from different petrochemical companies who were involved with the organizational processes of administrative areas. The observation technique through a survey was used, the applied questionnaire has items with multiple response options for five (5) alternatives, as follows: Always; Almost Always; Sometimes, Almost Never, and Never. The results reveal that the advantages of digital transformation are almost always taken advantage of because customer experience, efficiency, data are analyzed, and there is capture, conversion and loyalty, that the advantages of digital transformation are taken advantage of, which is why management is indifferent to its implementation. These findings are aligned with the recommendations of the literature on the importance of the constant application of quality tools and the integration of digital technologies. Se identificaron los elementos del proceso de control para el fortalecimiento de la gestión de la calidad en las empresas del sector petroquímico. Trabajo con enfoque cuantitativo, tipo explicativo, se considera de campo con diseño no experimental, transaccional. La muestra intencional fue de 16 gerentes de diferentes empresas Petroquímicas que estuvieran involucrados con los procesos organizacionales de áreas administrativas. Se empleó la técnica de observación mediante encuesta, el cuestionario aplicado tiene ítems con opciones de respuestas múltiples por cinco (5) alternativas, así: Siempre; Casi Siempre; A veces, Casi nunca, y Nunca. Los resultados revelan que casi siempre se aprovechan las ventajas de la transformación digital porque se toma en cuenta la experiencia del cliente, la Eficiencia, se analizan los datos, y existe captación, conversión y fidelización, que se aprovechan las ventajas de la transformación digital por lo cual a la gerencia se le hace indiferente la puesta en práctica. Estos hallazgos están alineados con las recomendaciones de la literatura sobre la importancia de la aplicación constante de herramientas de calidad y la integración de tecnologías digitales. 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Impact of technology management in improving sustainability performance for Egyptian petroleum refineries and petrochemical companies. International Journal of Energy Sector Management, 18(3), 517-538. Derechos de autor 2024 Universidad Francisco de Paula Santander https://creativecommons.org/licenses/by-nc/4.0 |
| spellingShingle | Quality Management Petrochemical Industry Control Processes Administrative Systems Gestión de Calidad Industria petroquímica Procesos de control Sistemas administrativos Severiche Sierra, Carlos Alberto Gutiérrez Echeverría, Rocío García Correa, Jorvich Morales Simancas, Geraldine Batista Ayola, Orleydis Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector |
| title | Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector |
| title_alt | Elementos del Proceso de Control para la Gestión de Calidad en Empresas del Sector Petroquímico |
| title_full | Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector |
| title_fullStr | Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector |
| title_full_unstemmed | Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector |
| title_short | Elements of the Control Process for Quality Management in Companies in the Petrochemical Sector |
| title_sort | elements of the control process for quality management in companies in the petrochemical sector |
| topic | Quality Management Petrochemical Industry Control Processes Administrative Systems Gestión de Calidad Industria petroquímica Procesos de control Sistemas administrativos |
| topic_facet | Quality Management Petrochemical Industry Control Processes Administrative Systems Gestión de Calidad Industria petroquímica Procesos de control Sistemas administrativos |
| url | https://revistas.ufps.edu.co/index.php/profundidad/article/view/4666 |
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