Impact of knowledge management on small scale quality service delivery
In recent years, small IT vendors in metropolitan areas like Ilorin have been identified as crucial players in delivering high-quality services to a growing digital consumer base. Hence, this paper examined aims to investigate the impact of knowledge management on small scale quality service deliver...
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| Main Authors: | , , |
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| Format: | Online |
| Language: | Spanish |
| Published: |
Universidad Francisco de Paula Santander
2025
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| Subjects: | |
| Online Access: | https://revistas.ufps.edu.co/index.php/profundidad/article/view/4774 |
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| Summary: | In recent years, small IT vendors in metropolitan areas like Ilorin have been identified as crucial players in delivering high-quality services to a growing digital consumer base. Hence, this paper examined aims to investigate the impact of knowledge management on small scale quality service delivery, a study of IT vendors in Ilorin metropolis, Kwara State. Specifically it examined: the effect of knowledge Creation, knowledge sharing and knowledge application on small scale quality service delivery. Survey research design was adopted with a population of this study consisted of the total registered IT vendor in the state are one hundred and twenty one (121). To determine the appropriate sample size, census which has to do with complete enumeration of the target population was used, sample size were administered structured questionnaire. Data collected was analyzed using PLS-SEM. Findings revealed that Shared Knowledge To determine the appropriate sample size, census which has to do with complete enumeration of the target population was used has the strongest effect on Market Performance (β = 0.396, t = 4.204, p < 0.000), followed by Knowledge Creation (β = 0.291, t = 2.331, p < 0.020), and knowledge application (β = 0.0.237, t = 2.382, p = 0.018). It concluded that knowledge management is significantly vital for small scale quality service delivery of IT vendors in Ilorin Metropolis, Kwara state. It therefore strongly recommended that to enhance the quality of service delivery among IT vendors in Ilorin, Kwara State, it is essential for these businesses to focus on fostering unique knowledge application, promoting knowledge creation, and establishing a shared vision among employees. |
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