Causal relationships between service quality and user satisfaction. A systematic review of the literature
The aim of this article is to identify the characteristics of research that incorporates causal relationships between perceptions of quality and the satisfaction of users receiving a service, in order to serve as a basis for the development of new empirical cases. For the development of this article...
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| Main Authors: | , |
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| Format: | Online |
| Language: | Spanish |
| Published: |
Universidad Francisco de Paula Santander
2025
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| Subjects: | |
| Online Access: | https://revistas.ufps.edu.co/index.php/profundidad/article/view/4959 |
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