Evaluating Service Quality and Customer Satisfaction in Passenger Trains: A SERVQUAL Analysis
This study analysed the service levels and satisfaction of customers (passengers) with the passenger services provided by TAZARA with reference to the interstate passenger trains (Mukuba and Kilimanjaro). To this end, the factors of assurance, tangibles, responsiveness, reliability, empathy and cust...
Guardado en:
| Autores principales: | , |
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| Formato: | Online |
| Lenguaje: | inglés español |
| Publicado: |
Universidad Francisco de Paula Santander
2025
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| Materias: | |
| Acceso en línea: | https://revistas.ufps.edu.co/index.php/profundidad/article/view/5067 |
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